Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unopened or unused, with tags, and sealed in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at: contact@naturaboutiques.com
.Please note that returns must be sent to the following address:
#201, 13531 Rue Notre-Dame Est, Montréal, Québec, H1A 3T2, Canada.
You can always contact us at contact@naturaboutiques.com
for any questions regarding returns.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (including food or natural health products that require refrigeration), custom products (such as special orders or personalized items), and personal care products (such as beauty and skincare items). If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original method of payment within 10 business days. Please remember that your bank or credit card company may take some additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@naturaboutiques.com
.