Privacy policy

 

NATUR'A BOUTIQUES operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated and convenient shopping experience (the “Services”). NATUR'A BOUTIQUES is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as outlined in this Privacy Policy.


Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, or can reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact information such as your name, address, billing and shipping addresses, phone number, and email address.

  • Financial information including credit or debit card numbers, payment details, transaction information, and payment confirmations.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past order history.

  • Communications you send to us, including customer service inquiries or other messages.

  • Device information such as your browser type, device type, network connection, IP address, and unique device identifiers.

  • Usage information including how you interact with the Services, the pages you view, and the actions you take.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, interact with the Services, communicate with us, or otherwise provide personal information.

  • Automatically, through your use of the Services, including the use of cookies and similar technologies.

  • From service providers, such as payment processors, shipping partners, customer support tools, and analytics providers acting on our behalf.

  • From partners or other third parties, as permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

1. Provide, Tailor, and Improve the Services

We use your personal information to operate and provide the Services, perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, manage your account, arrange shipping, process returns and exchanges, enable product reviews, and deliver a customized shopping experience. This may include improving or personalizing the Services based on your activity.

2. Marketing and Advertising

We use your information to send promotional emails, text messages, or mailings, and to show you relevant ads on our website or others, including ads based on your activity or purchase history.

3. Security and Fraud Prevention

We use personal information to authenticate accounts, secure payments, detect and investigate potential fraud, protect public safety, and maintain the security of our systems.

4. Communicating with You

We use your information to provide customer support, respond to your inquiries, and maintain our relationship with you.

5. Legal Obligations

We use your information to comply with laws, respond to legal requests, investigate potential violations of our policies, and participate in legal proceedings.

How We Disclose Personal Information

We may share your personal information with third parties under the following circumstances:

  • With Shopify, service providers, and vendors who perform services on our behalf (e.g., payment processing, shipping, IT services, analytics, cloud hosting).

  • With business and marketing partners, to support advertising and promotional activities.

    For example, we may use Shopify’s personalized advertising tools that rely on your activity across different sites.

  • When you instruct or authorize us, for example, to fulfill orders, integrate with social media tools, or use third-party login services.

  • With our corporate affiliates, as part of our internal operations.

  • During a business transaction, such as a merger, acquisition, asset sale, restructuring, bankruptcy, or similar event.

  • To comply with legal obligations, enforce our policies, or protect our rights, users, or the public.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the platform. Information you submit through the Services may be shared with Shopify and third parties located in other jurisdictions.


To help improve our business operations, we may use Shopify’s enhanced features that involve Shopify processing your data across merchants. In such cases, Shopify acts as the controller responsible for processing your information for those purposes.

To learn more about Shopify’s privacy practices or your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites or online platforms. We are not responsible for the content, privacy, or security practices of such websites. We recommend reviewing their privacy and security policies before sharing personal information.

Information shared publicly—including on social media or public forums—may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians who believe a minor has provided personal information may contact us to request deletion.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” personal information of individuals under 16 years old, as defined under applicable law.

Security and Retention of Your Information

While we take reasonable steps to protect your information, no system is completely secure. Information transmitted over the internet may not be fully secure.

We retain personal information only for as long as necessary to:

  • maintain your account,

  • provide the Services,

  • comply with legal obligations,

  • resolve disputes, or

  • enforce agreements.

Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Manage Communication Preferences
    You may unsubscribe from marketing emails at any time. You may still receive transactional emails related to orders or your account.

    • You may exercise your rights through the mechanisms provided on the Services or by contacting us (see Contact section).

    We may need to verify your identity before responding to your request. You may designate an authorized agent to act on your behalf where permitted by law.

    Complaints

    If you have concerns about how we process your personal information, please contact us using the details below. Depending on your jurisdiction, you may also have the right to contact your local data protection authority.

    International Transfers

    Your personal information may be stored, processed, or transferred outside of your country of residence.

    If transferred outside the EEA or UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses or equivalent frameworks, unless the destination country is deemed to offer adequate protection.

    Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post updates on this page and adjust the “Last updated” date accordingly.

    Contact

    If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

    • Phone:

    • Email: aida@naturaboutiques.com
      - Address: 13531 Rue Notre-Dame Est #201, Rivière-des-Prairies - Pointe-aux-Trembles, QC, H1A 3T2, CA